Orders are usually shipped within 5-15 business days after your order is processed. Depending on the shipping method selected, shipments normally take an additional 5-7 business days to arrive.

Orders are processed Mon-Fri during normal business hours, excluding company holidays.

Damaged or defective items

All claims for shortages or damage must be made within 72 hours of delivery of goods by the carrier. You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. If the product is damaged by the shipper, please retain all packing materials. These will be required to process your claim. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We do require that you obtain a return authorization (R.A.) prior to sending back an item.

Returns

All items must be returned to Xact Xpressions within 30 days of invoice, provided they have not been worn, used, or washed. All returned goods are subject to inspection. If any items are deemed non-returnable, we will advise you via your email address, billing address, or telephone. We do require that you obtain a return authorization (R.A.) prior to sending back an item.

Returned goods that are not defective and deemed returnable, will be eligible for a store credit or credit card refund. Returns will incur a 30% restocking fee with a minimum charge of $5.00. No restocking fees will be charged on defective items.

Return Authorization

An R.A. must be obtained prior to returning any item for any reason. Call, email or fill out the contact form. All returns must have the Return Authorization Number included in the mailing address and the package must include a copy of the R.A. form. Please contact your customer service representative at 972 242 6332 x634 to obtain an R.A. and discuss details of your return/exchange if you need any additional information. Once items are received (with the corresponding R.A.), a credit card refund or store credit will be processed. This credit may be applied to future orders. Items returned without an R.A. may not receive credit.