Shipping and Return Policy
Web orders are usually shipped within 10-15 business days after your order is processed. Depending on the shipping method selected, shipments normally take an additional 5-7 business days to arrive.
Orders are processed Mon-Fri during normal business hours, excluding company holidays.
Damaged or defective items
All claims for shortages or damage must be made within 72 hours of delivery of goods. You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. If the product is damaged by the shipper, please retain all packing materials. These will be required to process your claim. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We do require that you obtain a return authorization prior to sending back an item.
All items must be returned to Xact Xpressions within 30 days of invoice, provided they have not been worn, used, nor washed. All returned goods are subject to inspection. If any items are deemed non-returnable, we will advise you via your email address, billing address, or telephone. We do require that you obtain a return authorization prior to sending back an item.
Items customized with Chapter logos are considered personalized and are non-returnable. Limited time offer tees are also non-refundable.
Returned goods that are not defective and deemed returnable, will be eligible for a credit card refund. Returns will incur a 20% restocking fee with a minimum charge of $5.00. No restocking fees will be charged on defective items.
An R.A. must be obtained prior to returning any item for any reason. Call, email or fill out the contact form. All returns must have the Return Authorization Number included in the mailing address and the package must include a copy of the R.A. form. Please contact your customer service representative at +1 972 242-6332 x622 to obtain an RA and discuss details of your return/exchange if you need any additional information. Once items are received (with the corresponding RA), a credit card refund will be processed. Items returned without an RA may not receive credit.