Frequently Asked Questions
ACCOUNT SETUP: Just click on Sign In on top bar, and then Register in grey box. (For mobile users, the link is located under Shop > Account.)
FORGOT PASSWORD: Don't worry about forgetting your password! The website has a Forgot Password feature which will send a password reset link to your email address.
PAYMENT: We accept Visa, MasterCard, and American Express. All payments are processed via secure server with software and processors who comply with the industry PCI security standards.
CONTACT US: We are always glad to help during business hours, but to make things even more convenient you have your very own dedicated customer service representative who knows your products. Your Account Representative 972-242-6332 x620. If you happen to catch us outside of business hours, you can reach us by email at IDLife@xactx.com.
RETURNS: All claims for shortages or damage must be made within 72 hours of delivery of goods. You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. If the product is damaged by the shipper, please retain all packing materials. These will be required to process your claim. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We do require that you obtain a return authorization prior to sending back an item. Please review our RETURN POLICY page for full details.
SPECIALTY ITEMS: We are always happy to assist you with any special item, please contact us to help.